Shipping & Returns | CoffeifyMug

Before you order: standard shipping is free. The destination-specific estimates are listed below.

If you are comparing sizes, see the coffee mug size guide. If you already know your size, choose a 390 ml Round Mug, 350 ml Landscape Tall Mug, or 200 ml Pleated Cup.

Shipping

Standard shipping is free. The current delivery estimates are:

United States, Canada, France, Belgium, Germany, the Netherlands, Switzerland, the United Kingdom, Ireland, Iceland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Slovenia, Poland, Hungary, Austria, the Czech Republic, Israel, Japan, South Korea, Vietnam, Malaysia, Thailand, the Philippines, Indonesia, Australia, New Zealand, and Italy: 7–14 business days.
Brazil, Chile, Russia, South Africa, the UAE, Kuwait, Saudi Arabia, and Lebanon: 8–14 business days.
Other destinations available at checkout: 8–14 business days, subject to the destination carrier and customs.

Delivery estimates are business-day estimates and can be extended by customs, local carrier conditions, or events outside our control. Import duties, VAT, and other destination-country charges are the recipient’s responsibility.

Cancellations

Orders enter processing quickly. Email support@coffeifymug.com as soon as possible with the subject line “Cancellation”, your full name, and order number. We will confirm whether the order can still be changed or cancelled.

Returns

We do not offer voluntary change-of-mind returns. We do not offer exchanges. This policy does not limit cancellation, return, refund, or other remedies that cannot legally be excluded in the customer’s location. If you believe a legal right applies, contact support@coffeifymug.com with your order number and the reason for your request.

Damaged or broken mugs

We do not offer repairs for broken mugs. If a mug arrives damaged, email support@coffeifymug.com promptly with your order number, full name, and clear photos of the outer packaging and damaged item. We will review the request under the damaged-item policy and confirm the documentation and resolution that apply.

Refunds

We do not offer voluntary refunds for change-of-mind orders. Where a refund or other remedy is required by applicable law or approved after a support review, we will confirm the applicable process by email.

Lost packages

If tracking shows a delivery problem, contact support@coffeifymug.com with your order number so support can review the carrier record and the next available step. Standard shipping is free; customs duties and destination charges remain the recipient’s responsibility.