Refund Policy | CoffeifyMug

Returns

We do not offer voluntary change-of-mind returns. We do not offer exchanges. This policy does not limit cancellation, return, refund, or other remedies that cannot legally be excluded in the customer’s location. If you believe a legal right applies, email support@coffeifymug.com with your order number and the reason for your request.

Damaged or broken mugs

We do not offer repairs for broken mugs. If your mug arrives damaged, contact us promptly with the order number, your name, and clear photos of the outer packaging and damaged item. We will review the request under the damaged-item policy and confirm the documentation and resolution that apply.

Exchanges

We do not offer exchanges. If the item was damaged on arrival, use the damaged-item process above so the request can be reviewed separately from a change-of-mind return.

Refunds

We do not offer voluntary refunds for change-of-mind orders. Where a refund or other remedy is required by applicable law or approved after a support review, we will confirm the applicable process by email.

Contact

For any return or damage question, email support@coffeifymug.com with your order number. Do not send a return until our support team has confirmed the next step.