CoffeifyMug Help & Buying Guide
Frequently Asked Questions
Verified answers on ceramic mug capacities, loose-leaf tea infusers, care instructions, free standard shipping, 30-day returns, and our automatic Buy 3, Get 1 Free bundle. Need personal help? Email support@coffeifymug.com or visit our Contact page.
Mugs, Tea Infusers & Care
Eighteen of our 25 in-stock ceramic mugs include both a fitted lid and a removable tea infuser strainer for loose-leaf tea or everyday coffee — including customer favorites like the Elk & Moon Tea Mug (420 ml), Mountain & Sea II Wooden-Handle Mug (450 ml), Great Mountain Mug (380 ml), and Koi Fish Mug (370 ml).
Browse all lidded strainer styles in Tea Infuser Mugs or compare all 25 models side by side in our 25-Mug Comparison Chart.
Our catalog spans three size tiers: 170–270 ml (5.7–9 oz) compact ceramic cups for espresso, cortados, and flat whites; 300–390 ml (10–13 oz) everyday mugs for drip coffee, lattes, and tea; and 400–460 ml (13.5–15.5 oz) large desk and holiday mugs for generous pours or loose-leaf steeping.
See visual size comparisons in our Coffee Mug Size Guide.
Mugs featuring natural wooden handles, wooden lids, or metallic gold-tone trim are hand wash only — they are not dishwasher safe and not microwave safe. Dry wooden handles or lids after washing to preserve the wood grain and finish.
Each mug's exact care instructions are listed on its product page and in our 25-Mug Comparison Chart.
Every cup and mug in our collection is crafted from kiln-glazed ceramic or porcelain, paired on select designs with ergonomic solid wood grips, fitted ceramic or wooden lids, ceramic or fine-mesh tea strainers, or matching ceramic saucers and spoons.
Shipping & Order Tracking
Standard shipping is free on all orders. Typical delivery times counted in calendar days from the day you place your order (including order preparation) are:
United States: usually 15–20 calendar days.
All other destinations available at checkout: usually 15–25 calendar days, subject to the destination carrier and customs.
Import duties, VAT, and destination-country charges are the recipient's responsibility. Full details are on our Shipping & Returns page.
CoffeifyMug ships orders from two warehouses: one in the United States and one in China, depending on where each item is in stock. You receive a tracking number by email as soon as your order ships.
Orders enter processing quickly. Email support@coffeifymug.com as soon as possible with the subject line "Cancellation", your full name, and your order number, and our team will confirm whether the order can still be modified or cancelled.
Returns, Damaged Mugs & Bundle Offer
Add any 4 eligible mugs to your cart — mixing styles, capacities, and glazes freely — and the lowest-priced mug becomes free automatically at checkout. No promo code is needed.
Start building a 4-mug set in Holiday & Gift Mugs or Wooden-Handled Mugs.
If any mug arrives damaged or defective, email support@coffeifymug.com within 30 days of delivery with your order number and photos of the item and outer packaging. We will send a free replacement or issue a full refund — you do not need to mail the broken mug back.
Unused items in their original packaging can be returned within 30 days of delivery (return shipping for change-of-mind returns is paid by the customer); approved refunds post back to your original payment method within 5 business days of receipt. See our Refund Policy.
Checkout is encrypted via Stripe and supports major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as Apple Pay and Google Pay.
BUY 3, GET THE 4TH FREE · FREE STANDARD SHIPPING






















